Refund Policy

Custom Pet Portraits, Mugs, & Phone Cases

At HaruPieces, the unique and customized nature of our products means that we do not accept returns. Each item is meticulously designed to capture the essence of your pet with detailed personalization.

Quality Assurance and Replacement Policy Should you be unhappy with the final outcome of your product, please reach out to HaruPieces. We are dedicated to ensuring customer satisfaction and aim to deliver an artwork that you cherish.

In cases where the product is delivered with defects, damage, or discrepancies such as incorrect size or design, we offer a no-cost replacement. Please notify us within 48 hours of receiving your order to qualify for this service.

Order Cancellations and Modifications You are allowed to cancel or alter your order within the first 30 minutes after it has been placed. Any requests made after this period may be considered depending on whether our artists have already commenced work.

Photo Submission Guidelines For the best results, it is essential to submit a high-resolution, clear photo as per HaruPieces' guidelines. The quality of the photo greatly influences the quality of the final artwork. We are unable to amend major features such as your pet’s pose or facial expressions post-submission but can make minor corrections like eye color changes or red-eye removal. While we take into account any special instructions provided at the time of your order, we cannot guarantee that all requests will be accommodated.

Promotions and Discounts

  • Only one promotional code may be used per order.
  • Promotional codes cannot be combined with other offers, are non-transferable, and often come with specific conditions.
  • Promotions are subject to change and must be applied at the time of checkout to be effective.
  • Shipping costs are calculated after any discounts have been applied.
  • Please be aware that we do not accept retroactive discounts; promotional codes must be entered during checkout to apply.

By purchasing from HaruPieces, you acknowledge and accept these terms related to returns and modifications.